STEP 1
Contact Us
Reach out by phone or our website form. Describe the issue and, if possible, note any error codes or monitoring alerts your system is displaying.
STEP 2
Remote Diagnosis (Where Possible)
For systems with monitoring, we can often diagnose issues remotely before booking a site visit, saving you time.
STEP 3
On-Site Assessment
Our technician visits your property, inspects the system, and identifies the root cause of any faults or underperformance.
STEP 4
Repair or Service
We carry out the required repairs or maintenance on the spot wherever possible. For parts that need ordering, we'll schedule a follow-up visit as quickly as possible.
STEP 5
Performance Confirmation
Before leaving, we confirm the system is back to full performance and provide you with a service record and any warranty documentation for replaced components.